Questions - answers (electricity)

In case of damage to the consumer's electrical appliances, the material damage shall be repaired by observing the following conditions:

  • the consumer has submitted written request to the supplier, within 5 working days from the event that caused damage to the electrical appliances;
  • the test performed jointly by the consumer, the supplier (distribution unit) and the State Energy Inspectorate (invited by the supplier) has found the occurrence of the voltage shock or gap claimed by the consumer, which caused damage to the electrical appliances;
  • the domestic consumer has submitted to the supplier documents confirming the payments made for the repair of electrical appliances by an authorized person.

Any divergence on the compensation of material damage, which cannot be settled by the contracting parties, shall be settled in court, in compliance with art. 1416 of the Civil Code, published in OG no. 82-86/661 of 6/22/2002.

Moral damage shall be repaired in compliance with art. 1422 of the Civil Code, which provides that, if a person has suffered moral damage, the court is entitled to bind the liable person to compensate for damage in monetary equivalent.

First, the consumer should request the supplier to submit the recalculation. If the electricity consumption has been recalculated under the appliances included in the document, then one should verify if the number of use hours for the appliances included in the calculation matches with the number of hours provided by the table of Annex 4 to the Regulation on electricity supply and use. One should also verify if the power of the appliances included in the calculation matches with the real power of the appliances owned by the consumer. The electricity amount foreseen for invoicing will be the difference between the electricity amount calculated and the electricity amount already invoiced and paid for that period, unless the calculation is done only for the appliances illegally connected by bypassing the measurement device and the use installations. If the calculations are done according to the flat fee system, one shall apply the tariff in force during the calculations.
The supplier's personnel is not entitled to enter into the apartment for the inventory of electrical appliances without the owner's consent. If the domestic consumer allows access for inventory, the electricity consumed is recalculated under the power and the working hours of appliances, according to Annex 4 to the Regulation on electricity supply and use; if the consumer does not allow access for inventory, the consumption is recalculated under the power of the automatic switches or the contracted power, whichever is smaller. In such cases, the electricity amount calculated under the contracted power or the switch power could be relatively higher than that calculated under the appliances.
A subconsumer is a natural or legal person whose electricity installations are connected to the electricity installations of a consumer, with which he has concluded an electricity supply contract. The consumer is entitled to transfer electricity to the subconsumer only with the supplier's prior written consent, in strict compliance with the Regulation on electricity supply and use. The subconsumer has no relation with the electricity supplier; the supplier shall not interfere in the relations between the consumer and the subconsumer. The contract concluded between the consumer and the subconsumer shall provide the cost per kWh, which consists of the tariff approved by ANRE, to which the consumer may add a fee for the partial coverage of expenses related to the operation of electricity installations owned and the technological consumption.
When the evaluation heading of the invoice is marked "Real", the electricity consumption has been calculated in compliance with the real indications of the meter. When the invoice is marked "Estim", the electricity amount has been determined approximatively. The network operator's personnel reads monthly the measurement device for invoicing purposes. If the network operator has no access to the measurement device, it is entitled to issue invoices based on estimative calculations on the electricity consumption for no more than 2 months.
In such case, the use installations shall be connected to the supplier's distribution network based on a small project. The supplier concludes electricity supply contracts with fruit-growing associations and garage construction cooperatives, which, in turn, conclude electricity supply contracts with each of their members.
The consumer's user installation must be reconnected to the distribution network not later than 2 working days from the registration of the reconnection request. The reconnection request shall be submitted after the consumer has removed the causes of disconnection and has paid the reconnection fee. If the distribution unit fails to comply with the reconnection term, it shall pay the consumer a compensation worth 25% of the reconnection fee for each day of delay. In order to receive such compensation, the consumer shall submit to the supplier a request.
Use installations of applicants living in blocks of flats are connected based on a single project. Usually, such problems are dealt with by the block manager, who requests the supplier to issue the connection notice. Based on the connection notice, the design institution hired by the block manager will develop the project, which shall be coordinated with the supplier. The expenses for the project development and the costs of the works carried out under the project are paid by the prospective consumers. Measurement devices are purchased and installed at the expense of the supplier on electric installations of domestic consumers upon conclusion of electricity supply contracts with them.
In such cases, the supplier is not entitled to submit a new connection notice requesting the change of the existing technical conditions for connection, but the legal person must submit to the supplier the justifying documents necessary to make changes in the electricity supply contract.
In the conclusion of the electricity supply contract, the supplier is not entitled to issue to the new consumer any connection notice, by which to bring new technical conditions for connection

To avoid any problems that may arise further in the relations with the electricity supplier, one should perform the following actions:

  • to ask the seller to show a certificate issued by the supplier, which would confirm the lack of debts on electricity consumption for the consumption place in question;
  • to request the supplier, before moving into the real estate, the conclusion of the electricity supply contract and the inspection of the measurement device;
  • to request from his initiative the metrological check of the measurement device, in order to be sure that the measurement device and the seals applied on it are appropriate (not damaged, not faked, etc.).

When preparing the document on finding breach of contractual terms, the network operator must identify the cause of such document. Where it is assumed that the measurement device is damaged, interfered with or the seals applied on it have been breached, the operator is entitled, in the presence of the consumer, to remove such device in order to be sent for technical finding. In such cases, the operator must prepare the removal document in two copies (one for each party), which will state the meter number and indications, the number of seals and the reason for removal, pack, seal and hand over to the consumer the removed evidence in order to be sent to an institution authorized to perform the technical finding. The operator is not entitled to state the institution where the inspection should be done, as this will be chosen by the consumer.

Currently, in Chisinau the following institutions are authorized to make technical findings on the integrity of meters and seals applied on them: the Judicial Expertise Institute of the Ministry of Justice, located at 2 Maria Cibotaru Street; the Expertise Center "Cexin", located at 10/1 Independentei Street; SE "Registru", 28 Salcamilor Street and the Forensic and Technical Direction of the Ministry of Internal Affairs, located at 75 Stefan cel Mare Avenue. The expenses related to the technical finding are incurred by the initiating party.

Prior to the technical finding, the consumer is entitled to perform the metrological check of the measurement device, the expenses being incurred by the consumer.

Conclusion, extension or suspension of the electricity supply contract is done for free by the supplier. The supplier is not entitled to request any payment from the consumer (applicant) for these works.
The supplier must conclude electricity supply contracts with domestic or non-domestic consumers in strict compliance with the mandatory clauses of the electricity supply contract, specified in Annexes 2 and 3 of the Regulation on electricity supply, published in OG no. 59-62/308 of 4/15/2011. The supplier is neither entitled to change the mandatory clauses of the contract nor add unilaterally other provisions to it. Any addition to the contract, for both domestic and non-domestic consumers, shall be valid only if made in writing and signed by the both parties, being a separate appendix to the contract.
There are still electricity users who have not concluded electricity supply contracts with the supplier, but pay the consumption based on invoices issued by the supplier. However, they are deemed to have contractual relations, because one of them supplies electricity, and the other pays the consumption based on invoices issued by the first. All electricity users who have contractual relations with the supplier but, due to various reasons, have not concluded in writing electricity supply contracts with the supplier are deemed to be electricity consumers.