Questions - answers

In case of damage to the consumer's electrical appliances, the material damage shall be repaired by observing the following conditions:

  • the consumer has submitted written request to the supplier, within 5 working days from the event that caused damage to the electrical appliances;
  • the test performed jointly by the consumer, the supplier (distribution unit) and the State Energy Inspectorate (invited by the supplier) has found the occurrence of the voltage shock or gap claimed by the consumer, which caused damage to the electrical appliances;
  • the domestic consumer has submitted to the supplier documents confirming the payments made for the repair of electrical appliances by an authorized person.

Any divergence on the compensation of material damage, which cannot be settled by the contracting parties, shall be settled in court, in compliance with art. 1416 of the Civil Code, published in OG no. 82-86/661 of 6/22/2002.

Moral damage shall be repaired in compliance with art. 1422 of the Civil Code, which provides that, if a person has suffered moral damage, the court is entitled to bind the liable person to compensate for damage in monetary equivalent.

First, the consumer should request the supplier to submit the recalculation. If the electricity consumption has been recalculated under the appliances included in the document, then one should verify if the number of use hours for the appliances included in the calculation matches with the number of hours provided by the table of Annex 4 to the Regulation on electricity supply and use. One should also verify if the power of the appliances included in the calculation matches with the real power of the appliances owned by the consumer. The electricity amount foreseen for invoicing will be the difference between the electricity amount calculated and the electricity amount already invoiced and paid for that period, unless the calculation is done only for the appliances illegally connected by bypassing the measurement device and the use installations. If the calculations are done according to the flat fee system, one shall apply the tariff in force during the calculations.
The supplier's personnel is not entitled to enter into the apartment for the inventory of electrical appliances without the owner's consent. If the domestic consumer allows access for inventory, the electricity consumed is recalculated under the power and the working hours of appliances, according to Annex 4 to the Regulation on electricity supply and use; if the consumer does not allow access for inventory, the consumption is recalculated under the power of the automatic switches or the contracted power, whichever is smaller. In such cases, the electricity amount calculated under the contracted power or the switch power could be relatively higher than that calculated under the appliances.
A subconsumer is a natural or legal person whose electricity installations are connected to the electricity installations of a consumer, with which he has concluded an electricity supply contract. The consumer is entitled to transfer electricity to the subconsumer only with the supplier's prior written consent, in strict compliance with the Regulation on electricity supply and use. The subconsumer has no relation with the electricity supplier; the supplier shall not interfere in the relations between the consumer and the subconsumer. The contract concluded between the consumer and the subconsumer shall provide the cost per kWh, which consists of the tariff approved by ANRE, to which the consumer may add a fee for the partial coverage of expenses related to the operation of electricity installations owned and the technological consumption.
When the evaluation heading of the invoice is marked "Real", the electricity consumption has been calculated in compliance with the real indications of the meter. When the invoice is marked "Estim", the electricity amount has been determined approximatively. The network operator's personnel reads monthly the measurement device for invoicing purposes. If the network operator has no access to the measurement device, it is entitled to issue invoices based on estimative calculations on the electricity consumption for no more than 2 months.
In such case, the use installations shall be connected to the supplier's distribution network based on a small project. The supplier concludes electricity supply contracts with fruit-growing associations and garage construction cooperatives, which, in turn, conclude electricity supply contracts with each of their members.
The consumer's user installation must be reconnected to the distribution network not later than 2 working days from the registration of the reconnection request. The reconnection request shall be submitted after the consumer has removed the causes of disconnection and has paid the reconnection fee. If the distribution unit fails to comply with the reconnection term, it shall pay the consumer a compensation worth 25% of the reconnection fee for each day of delay. In order to receive such compensation, the consumer shall submit to the supplier a request.
Use installations of applicants living in blocks of flats are connected based on a single project. Usually, such problems are dealt with by the block manager, who requests the supplier to issue the connection notice. Based on the connection notice, the design institution hired by the block manager will develop the project, which shall be coordinated with the supplier. The expenses for the project development and the costs of the works carried out under the project are paid by the prospective consumers. Measurement devices are purchased and installed at the expense of the supplier on electric installations of domestic consumers upon conclusion of electricity supply contracts with them.
In such cases, the supplier is not entitled to submit a new connection notice requesting the change of the existing technical conditions for connection, but the legal person must submit to the supplier the justifying documents necessary to make changes in the electricity supply contract.
In the conclusion of the electricity supply contract, the supplier is not entitled to issue to the new consumer any connection notice, by which to bring new technical conditions for connection

To avoid any problems that may arise further in the relations with the electricity supplier, one should perform the following actions:

  • to ask the seller to show a certificate issued by the supplier, which would confirm the lack of debts on electricity consumption for the consumption place in question;
  • to request the supplier, before moving into the real estate, the conclusion of the electricity supply contract and the inspection of the measurement device;
  • to request from his initiative the metrological check of the measurement device, in order to be sure that the measurement device and the seals applied on it are appropriate (not damaged, not faked, etc.).

When preparing the document on finding breach of contractual terms, the network operator must identify the cause of such document. Where it is assumed that the measurement device is damaged, interfered with or the seals applied on it have been breached, the operator is entitled, in the presence of the consumer, to remove such device in order to be sent for technical finding. In such cases, the operator must prepare the removal document in two copies (one for each party), which will state the meter number and indications, the number of seals and the reason for removal, pack, seal and hand over to the consumer the removed evidence in order to be sent to an institution authorized to perform the technical finding. The operator is not entitled to state the institution where the inspection should be done, as this will be chosen by the consumer.

Currently, in Chisinau the following institutions are authorized to make technical findings on the integrity of meters and seals applied on them: the Judicial Expertise Institute of the Ministry of Justice, located at 2 Maria Cibotaru Street; the Expertise Center "Cexin", located at 10/1 Independentei Street; SE "Registru", 28 Salcamilor Street and the Forensic and Technical Direction of the Ministry of Internal Affairs, located at 75 Stefan cel Mare Avenue. The expenses related to the technical finding are incurred by the initiating party.

Prior to the technical finding, the consumer is entitled to perform the metrological check of the measurement device, the expenses being incurred by the consumer.

Conclusion, extension or suspension of the electricity supply contract is done for free by the supplier. The supplier is not entitled to request any payment from the consumer (applicant) for these works.
The supplier must conclude electricity supply contracts with domestic or non-domestic consumers in strict compliance with the mandatory clauses of the electricity supply contract, specified in Annexes 2 and 3 of the Regulation on electricity supply, published in OG no. 59-62/308 of 4/15/2011. The supplier is neither entitled to change the mandatory clauses of the contract nor add unilaterally other provisions to it. Any addition to the contract, for both domestic and non-domestic consumers, shall be valid only if made in writing and signed by the both parties, being a separate appendix to the contract.
There are still electricity users who have not concluded electricity supply contracts with the supplier, but pay the consumption based on invoices issued by the supplier. However, they are deemed to have contractual relations, because one of them supplies electricity, and the other pays the consumption based on invoices issued by the first. All electricity users who have contractual relations with the supplier but, due to various reasons, have not concluded in writing electricity supply contracts with the supplier are deemed to be electricity consumers.

The network operator's representative must present his identity card and state the purpose of the visit when he requests access on the end consumer's property in order to control the measurement device and the seals applied. Only in such case is the end consumer obliged to ensure immediate and unconditional access to the measurement device and the related installations, and in case of refusal he may be disconnected according to p. 80 let. c) and p. 82 let. c) of the Regulation on natural gas supply and use. In the process of control, the consumer or his representative shall follow all the actions of the supplier's representative. If the supplier's representative requests the signing of a document, the consumer or his representative will sign it only after a good understanding of its content. When irregularities are assumed to be found, the consumer shall request the prove of such irregularities. The document on finding breach of contractual terms has a heading for explanations, where the consumer may write all objections regarding the preparation of that document.

The supplier is entitled to apply penalty against consumers for each day of delay in payment of the natural gas consumed, beginning with the first day after the payment deadline, the penalty amount being shown in a separate invoice. Penalty can be applied only when it is stipulated in the electricity supply contract between the parties.
The supplier is entitled to request preemptive payment for natural gas consumption from the end consumers whose use installations were reconnected to the natural gas network following their disconnection due to non-payment of invoices or documented deny of access to the measurement device for the personnel of the supplier/the network operator. The supplier is also entitled to request preemptive payment from the end consumers who concluded natural gas supply contracts under other right than ownership, as well as from the end consumers subject to insolvency proceedings, making then the recalculation based on real indications of the measurement device. The supplier will release the end consumer from preemptive payment if the latter has fulfilled the payment obligations during one year.
If the metrological check has found that the measurement device inaccuracy does not fall within the permissible limits, the contracting parties are entitled to initiate the recalculation of the natural gas volume supplied during the last 3 months, taking into account the arithmetic average inaccuracy established in the metrological check. Recalculation can be made only when the metrological check has been performed within the period set between two consecutive metrological checks.

If the supplier or the network operator finds illegal increase of the summary flow or illegal connection of appliances without its consent, which causes the exceeding of the meter measurement range or the change of the invoicing indexes in the absence of a measurement device, the supplier shall prove the end consumer that the change of the summary flow or the connection of some appliances has caused invoicing errors against the consumer, notifying him that the natural gas consumption will be recalculated taking into account the real invoicing indexes and the measurement device inaccuracy. Recalculations are made for a period no longer than one year.

Any connection or reconnection to the natural gas network is performed exclusively by the network operator, in the presence of the applicant.

When preparing the document on finding breach of contractual terms, the network operator must identify the cause of such document. Where it is assumed that the measurement device is damaged, interfered with or the seals applied on it have been breached, the operator is entitled, in the presence of the consumer, to remove such device in order to be sent for technical finding. In such cases, the operator must prepare the removal document in two copies (one for each party), which will state the meter number and indications, the number of seals and the reason for removal, pack, seal and hand over to the consumer the removed evidence in order to be sent to an institution authorized to perform the technical finding. The operator is not entitled to state the institution where the inspection should be done, as this will be chosen by the consumer. Currently, in Chisinau the following institutions are authorized to make technical findings on the integrity of meters and seals applied on them:

  • the Judicial Expertise Institute of the Ministry of Justice, located at 2 Maria Cibotaru Street;
  • the Expertise Center "Cexin", located at 10/1 Independentei Street;
  • SE "Registru", 28 Salcamilor Street;
  • the Technical Direction of the Ministry of Internal Affairs, located at 75 Stefan cel Mare Avenue. The expenses related to the technical finding are incurred by the initiating party.

Prior to the technical finding, the consumer is entitled to perform the metrological check of the measurement device in the same institutions, the expenses being incurred by the consumer.

The consumer is entitled to challenge the document on finding breach of contractual terms, by submitting prior request to the supplier (issuing body) within 30 days from the day when the existence of that document was notified. The prior request is examined by the issuer within 30 days. In case of disagreement with the issuer's reply or no reply received within the established term, the consumer is entitled to challenge the document at ANRE or in court, in the terms provided by art. 14 of the Law on Administrative no. 793-XIV of 2/10/2000. The consumer is also entitled to challenge, within the limitation period (3 years), the invoice on natural gas consumption issued by the supplier under the document on finding breach of contractual terms that led to non-recording or incomplete recording of the natural gas consumed.

Any natural or legal person whose use installation is connected to the natural gas network or who submitted request for connection to the natural gas network and fulfilled the requirements provided for in the connection notice shall be entitled to ask the supplier to conclude the natural gas supply contract. The supplier must conclude natural gas supply contract without discrimination, with any applicant in the authorized area who has fulfilled the requirements provided by the law and this Regulation. The supplier shall also conclude natural gas supply contract with any applicant who holds a real estate based on other right than ownership, being entitled to mention in the contract the requirement on preemptive payment of the monthly consumption of natural gas and to make subsequent recalculation according to the indication of the measurement device.

The domestic consumer's use installation can be disconnected from the natural gas distribution network in case of:

  • non-payment of natural gas consumed at the consumption place within 10 calendar days from the payment deadline of the invoice submitted to the domestic consumer;
  • submission of prescription by the Main State Inspectorate for Technical Supervision of Dangerous Industrial Objects;
  • breach of technical safety and rules on the use of natural gas by the domestic consumer.

The cease of natural gas supply is performed at the blow-off valve, the meter valve or the fire valve. If the natural gas supply is ceased, the supplier prepares the cessation document in 2 copies, stating the reason and the actions to be taken by the domestic consumer to remove the violations.