ANRE has launched a new version of the official site www.anre.md

11 August 2014

Press release

Consumers of energy services seeking public information or to submit a petition to the National Agency for Energy Regulation (ANRE) can do it directly from the official website to request information and the form for on – line petitions. This is just one of the opportunities offered by the new version of the site - www.anre.md site launched today, August 11, at the anniversary of 17 years since the establishment of the Agency.

Director of ANRE Sergiu Ciobanu, said that the launch of the new website of the institution is one of the cornerstones of the new communication strategy of the Agency which aims at providing greater transparency of its activities, involving stakeholders in the decision making and increasing the accessibility of citizens to public information from the energy sector. Sergiu Ciobanu has expressed his confidence that the new web page of ANRE will meet the expectations of not only current and potential professional participants of the energy market, but of hundreds of thousands of consumers who need more information in order to know better their rights and be able to duly defend them.

In order to meet these expectations, the new site proposes to the public a new department - "Consumer Page" which contains detailed information about their rights and obligations, and those of suppliers and network operators, on the conclusion of contracts and connection to the network, answers to the frequently asked questions received by ANRE, recommendations and practical advice for consumers. They are informed how to write an electronic petition and how to fill up the electronic form for requests for information, and in which cases they can seek help from ANRE, including via toll-free telephone line 080 010 800.

The renewed website of ANRE has a graphical formula and a new structure different from the previous website. The new website is divided into 12 compartments, each containing multiple sub-sections reflecting the full spectrum of activities of ANRE and developments in the energy market segments. Data and information about all segments of the energy market are divided into six distinct sections: Gas, Electricity, Renewable Energy, Thermal Energy, Petroleum Products, Water Supply and Sanitation. Each of these sections contains updated information about license holders, the tariffs in force of these services, their quality, market monitoring reports, results of checks of activity of license holders, etc. The information is structured so that the site navigation is simple, affordable and fast.

The renewed website of ANRE has a graphical formula and a new structure different from the previous website. The new website is divided into 12 compartments, each containing multiple sub-sections reflecting the full spectrum of activities of ANRE and developments in the energy market segments. Data and information about all segments of the energy market are divided into six distinct sections: Gas, Electricity, Renewable Energy, Thermal Energy, Petroleum Products, Water Supply and Sanitation. Each of these sections contains updated information about license holders, the tariffs in force of these services, their quality, market monitoring reports, results of checks of activity of license holders, etc. The information is structured so that the site navigation is simple, affordable and fast.

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